Key Performance Indicators
Tags: key performance indicators, kpis, service-level, service-levels, sla, smart, smart principle.
Key performance indicators (abbreviated: KPIs) are variables that can be used to measure and analyze essential performance.
SLA
A good SLA contains service levels associated with KPIs. For example, the customer’s business units can assess whether a service is satisfactory or not.
SMART
KPIs usually comply with the SMART principle: they are specific, measurable, acceptable, realistic and time-bound.
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