Lexicon

It is important for customers that if there is a malfunction with the supplier of a service or if there is a case of bankruptcy, […]

Key performance indicators (abbreviated: KPIs) are variables that can be used to measure and analyze essential performance. SLA A good SLA contains service levels associated […]

KPIs is short for Key Performance Indicators. For more information see Key Performance Indicators.

Outsourcing is de term die wordt gebruikt wanneer een organisatie een activiteit uitbesteedt aan een derde partij. Met outsourcing in de IT wordt meestal bedoeld het overbrengen van een […]

A service-level agreement (“SLA”) is an agreement that contains agreements between the supplier and the customer of a service. A SLA is often concluded in […]

SLA is short for service – level agreement. For the definition, see service – level agreement.

Software-as-a-Service (SaaS) includes the provision and use of software as an online service. Where software has traditionally been purchased for a one-time fee, the software […]